Common sense prevailed today when District of Columbia Superior Court Judge Judith Bartnoff ruled against Administrative Judge Roy Pearson's $54 million lawsuit against his cleaners. The cleaners, owned by a Korean immigrant family named Chung, were sued after Pearson claimed they lost his suit pants.
Pearson claimed the Chungs failed to live up to the Satisfaction Guaranteed sign in their store.
Judge Bartnoff ruled that, "A reasonable consumer would not interpret 'Satisfaction Guaranteed' to mean that a merchant is required to satisfy a customer's unreasonable demands."
For more on the tendency for people to hold on to an unreasonable demand or to continue justifying a big mistake, see this article.